To be able to realize our vision, we have already put into place certain protocols that shall help us achieve our exacting ambition - client satisfaction and trust. We have in place an electronic database that keeps track of important deadlines and dates pertaining to each client's portfolio. To negate any delays and maintain strict service level standards, each team leader carries out a periodic review of a client's portfolio on the database. The database has been designed with the specific objective of tracking and sharing data by way of status updates through a process of client log- in. This keeps the client updated on its matters, reduces communication delays and saves time. Regimentation of scheduled follow up actions by the ZeusIP team is also ensured.
The firm's lawyers and paralegals are divided into teams and each team is assigned a leader and specific clients. The same team works across all IPR issues for its clients, seeking additional help if necessary. Our teams specialize in various areas of IP like Patents, Designs, Trade Marks, Copyrights and Geographical Indications. Yet all lawyers and paralegals constantly engage with each other across teams in order to cross-pollinate Intellectual Capital and learn from each other. Service standards are consistent across teams, so any member of the firm can easily integrate into any team.
Our firm constantly strives to manage the client's portfolio in an effective, coordinated and customized manner to the best of their advantage. The firm keeps abreast of any development on the client's portfolio but also regularly sends the clients relevant information like newspaper/ magazine clippings that might be of significance. We, as a free service, also review Trade Mark and Patent journals and inform our clients of any noteworthy developments.
The presence of reliable and efficient associates in all the cities in India where the Patent and Trade Marks Office operates is an added bonus because this allows the firm to file all documents at short notice within a deadline, even if they have been procured on or around the deadline date.
The backbone of our firm is its support services network. We work closely with all our outside agencies such as investigative agencies in enforcement matters. This harmonious relationship reduces delays and ensures that the agency works to the best of the client's advantage. We have also expanded our Patent services, wherein our Patent capabilities are not confined to filing and prosecution but also include services like writing, analytics, searching and landscaping. In short, we are a one-stop shop for all our clients' needs.
We are proud to be of service to our client and always strive to provide them services that are above and beyond the usual. This gives us an edge, as our prime motive is to keep our client comfortable and satisfied.